Terms and conditions

Terms and Conditions regarding the use of the orbesenteknik.com website to purchase Greenhouse window openers and related items.

General information

J. Orbesen Teknik ApS
Esterhoejvej 57
4550 Asnaes
Denmark
info@orbesenteknik.com

Terms of payment

All prices on our website are incl. VAT. J. Orbesen Teknik ApS receive payment with Visa, Visa Electron, MasterCard and Maestro. The amount will be charged when your order is shipped.

Delivery

J. Orbesen Teknik ApS deliver on all weekdays, with orders made before 12 am. All orders in our webshop has free EU delivery included. 

We offer the following delivery methods:

– DSV
– GLS
– DHL

Delivery time indside EU: 1-3 weekdays

Delivery time outside EU: 4-5 weekdays

Shipping outside Europe cost €8.00.

Please notice that accessories from our webshop (cylinders and others accessories) will be send with normal Post. That means it will take 10-14 days delivery time. 

Returns procedure

Return costs is on you own.

Any products are entitled to a 14 days money back guarantee if returned unused and undamaged. The period starts from the day you receive your order.

The message must be given via. our e-mail on info@orbesenteknik.com. In the message, please note that you wish to exercise your right of cancellation. Or use our right of cancellation document, which you can find on this link. Right of cancellation document and send it with the return package.

To return

Make an application to and claims to:
J. Orbesen Teknik ApS
Esterhoejvej 57
4550 Asnaes
Denmark

Return of Faulty Goods

All products carry a standard 24 month guarantee. If your product should fail within this period, please contact our support team. This does not apply to faults caused by accident, neglect or misuse.

Personal information policy

To have the rights to buy on our website, we need follow information:

Name
Address
Phone number
E-mail address

We make the registration of your personal information to send your item. Customer’s personal details are not shared with third parties.
Complaints & Queries
If for any reason, you are unhappy with our products or services or have a query please do not hesitate to contact us on: info@orbesenteknik.com or call us on +45 59 65 17 17.

 

For Professionals/B2B
CLICK HERE
For Professionals/B2B
CLICK HERE

NEED ASSISTANCE?

Please contact us

Phone: (+45) 59 65 17 17
Mail: info@orbesenteknik.com

Monday-Thursday: 8:00 am – 16:00 pm

Friday: 8:00 am – 14:00 pm

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